Shipping Policy

• A minimum order of $300.00 will be shipped prepaid.
• Orders with a value of less than $300 will be assigned a handling charge of $15 and a shipping charge will apply.
• All backordered items will be shipped prepaid.
• A shipping charge will apply to requests for same day delivery.
• Air Freight shipment requests will be shipped prepaid and charged on invoice, via TMML’s carrier of choice. If requested to send collect, customer must provide carrier name and account number.
• No additions to orders already shipped are permitted.
• All orders will be shipped via TMML’s carrier of choice.
• TMML will only charge actual freight cost.
• This shipping policy applies to all customers unless otherwise agreed upon in writing.

Return Goods Policy

Procedure for Returns:

• Trudell Medical Marketing Limited Return Goods Authorization Number must be obtained from the Customer Service Department prior to credit or exchange.
• P.O. Number, invoice number, product number, reason for return and lot or serial number, if applicable, MUST be supplied.
• Goods must be returned PREPAID within 14 days of receipt of the Return Goods Authorization Number.
• Goods returned without a Return Authorization Number will not be accepted by Trudell Medical Marketing Limited, and will be returned collect.
• All goods must be returned in saleable condition (i.e. not expired, discontinued, damaged, custom or special order, open package, engraved and/or modified.
• Any products that have proven defective or damaged during or after use must be sterilized and the packaging and covering paperwork must show that product has been used and may be contaminated.
• A re-stocking fee of $50.00 or 20%, whichever is greater, will be applied unless product is defective or was shipped in error.

Merchandise that will NOT be accepted for return:

• Merchandise held over 30 days from date of invoice
• Expired merchandise
• Sterile merchandise if opened
• Merchandise not in original packaging or broken cases
• Any merchandise that is identified as CUSTOM

Shipping Shortages

• Content shortages must be reported within 3 days of shipment being received by the customer.
• Notification of carrier failure to deliver must be made within 14 days from invoice date.

Credits

• Determination of credit will be subject to final acceptance of merchandise.
• Credits are applied against future purchases. Credit Card purchases are credited to customer’s account.

All inquiries regarding these policies can be forwarded to our Customer Service Department at: customer service